The Digital Age has touched pretty much everything in its wake. Where it brings convenience and better organization, there are quite a few threats associated with technological advancement. But this has done little to restrict its entry into the healthcare arena.
As a trillion dollar industry spread over hospital care, clinical services, dental care, nursing homes, home healthcare, medications, and research and development, health care can greatly benifit from digitalisation. In fact, it already uses technology to ensure better patient management and care..
Digitization is growing rapidly and is clearly here to stay. You can shun the technology till it has already become a norm or embrace it and be one of the first ones to explore its potential.
There’s a whole list of revolutions brought about by digitization in the healthcare industry. But as with pretty much everything created by humans, there’s a downside to technology. Apart from the fact that technology may fail you at times, the greatest risk here involves compromising patient privacy.
Digitization makes it easier for patients and healthcare professionals to remain on the same page. Gone are the days when the patients had to maintain a thick medical records file they needed to bring to every medical appointment.
Customers and especially Millenials are becoming increasingly vocal about their demands for solutions. They expect the first person they deal with to be able to resolve their query, and when it doesn’t happen, they have a whole host of platforms available to voice their discontent. Thanks to social media it’s becoming more difficult for companies to hide bad customer experiences or deal with them privately and this can be very damaging to a brand. Consider how digitalization can enhance first call resolutions. Are there ways to integrate and link different communication methods so that when a problem needs to be escalated, at least the customer doesn’t have to repeat themselves every step of the way.
Connected healthcare is an area that has seen increased investment in recent years across the Asia-Pacific. Healthcare, and more precisely hospitals, are undergoing full scale digital transformation. The underlying benefits are compelling – from improved patient health outcomes to reduced overall costs and increased competitiveness.
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